Agents Intel LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based application and related online services, APIs, and associated software (collectively, the “Software”).

By accessing or using our Software, you consent to the data practices described in this policy and our Terms and Conditions.

1. Information We Collect

1.1 User Data

When you use the Software, you provide us with information, including:

• Personal identification data (e.g., name, email address, phone number)
• Account credentials (username, password)
• User-generated content and data you upload or input (the “User Data”)

1.2 Usage Data

We automatically collect information about how you interact with the Software, including:

• Device and browser information
• IP address and geolocation (general area)
• Usage logs, such as pages visited, clicks, features used, and errors
• Cookies and similar tracking technologies (see our Cookie Policy below)

1.3 Third-Party Data

If you connect to third-party services through the Software, those services may share information with us according to their privacy practices.

2. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve the Software
• Authenticate and authorize access to the Software
• Personalize your experience and settings
• Analyze usage to improve Software features and performance
• Communicate with you, including customer support and billing
• Comply with legal obligations and enforce our Terms
• Protect the security and integrity of the Software and Users
• Send marketing communications if you have consented (with opt-out options)

3. Legal Basis for Processing (Where Applicable)

For users subject to the EU’s GDPR or similar laws, we rely on legal bases such as:

• Performance of a contract (to provide the Software)
• Legitimate interests (to improve service, security, marketing)
• Consent (where required, e.g., for marketing emails)
• Compliance with legal obligations

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information:

• With our trusted service providers and partners who help deliver and improve the Software (under strict confidentiality agreements)
• To comply with legal requests or protect rights, property, or safety
• In connection with business transfers such as mergers or acquisitions (see Section 30 of our Terms)
• With your consent or at your direction

5. Data Retention

We retain your User Data and personal information as long as your account is active or as needed to provide you with the Software. Upon account termination, we will delete your data within a reasonable timeframe unless retention is required by law or to resolve disputes.

6. Your Privacy Rights

6.1 California, Colorado, Connecticut, Virginia, and Utah Residents

You have specific rights under state privacy laws, including:

• The right to know what personal data we collect and how it is used
• The right to access your personal data
• The right to request correction of inaccurate personal data
• The right to request deletion of your personal data (with certain exceptions)
• The right to opt out of targeted advertising and certain data sharing
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at the contact info given below. We will verify your identity before processing requests.

6.2 Other Rights

You can manage cookies and tracking preferences through your browser settings and cookie consent tools. You may also unsubscribe from marketing communications by following opt-out links.

7. Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. You are responsible for maintaining your account credentials and backups of your User Data.

8. Children’s Privacy

The Software is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected such data, we will delete it promptly.

9. International Transfers

If you access our Software from outside the United States, your data may be transferred to, processed, and stored in the United States. By using the Software, you consent to this transfer under applicable data protection laws.

10. Third-Party Links and Services

Our Software may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties you interact with.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Your continued use of the Software after changes constitutes acceptance of the updated policy.